Frequently Asked Questions
Everything you need to know about shopping with TOSA Furniture Boutique.
What is the typical delivery timeframe for large furniture items?
Standard delivery for large pieces typically takes 2-4 weeks. This includes professional white-glove handling to ensure your furniture arrives in pristine condition.
Do you offer assembly services upon delivery?
Yes, we offer a White-Glove Delivery service which includes room-of-choice placement, full assembly, and removal of all packaging materials for a flat fee.
What is your return policy for home decor and furniture?
We offer a 30-day return policy. Furniture must be in its original condition. Please note that custom-made or bespoke orders are non-refundable once production has begun.
Are the wood materials sustainably sourced?
At TOSA, we prioritize ethical sourcing. Over 90% of our wood collections are crafted from FSC-certified timber or reclaimed materials to minimize environmental impact.
Can I request fabric swatches before purchasing a sofa?
Absolutely. You can order up to five complimentary fabric or leather swatches through our 'Request a Swatch' page to ensure the texture and color match your space perfectly.
Do you provide a warranty on your furniture?
Yes, all TOSA furniture comes with a limited 5-year structural warranty covering manufacturing defects in frames, joints, and craftsmanship.